We are closely monitoring the development of the coronavirus (COVID-19). The safety and well-being of our customers and employees is our top priority and we are following the guidelines and recommendations as outlined by the respective authorities.
We will keep you updated as we continue to follow the matter closely going forward.
Yes! Once your order has been shipped, you will receive a tracking number by email. You will receive a direct link to your tracking in your shipping confirmation. Simply click on the link to view the up to date tracking for your order.
Alternatively, if you have your tracking number handy, You can Check your Order Status with your tracking number here.
NOTE: the tracking system may take up to 1-10 working days to update. In some cases the tracking system gets activated once the package arrive in your country.
If your order has just been shipped from our warehouse, we ask you for a bit of patience. It might take up to 24-48 hours before the package gets scanned by the shipping company. With some carriers tracking gets activated once the package arrives in your country. If your order is already passed its estimated delivery time, please let us know and we will check your package status.
We proudly ship worldwide! Better yet, our tracked shipping is free on all orders over 50$!
We’ve shipped cute stationery to over 200+ countries and we love adding more to the list!
Shipping not available: United Arab Emirates
Everything depends on your country! Find your region and estimated delivery time in the table.
Shipping is faster than listed in most cases. Processing time 1-5 days. We strive to ship all items in time, however, in rare cases, it may take longer.
Tracking numbers sent by email after a short processing period.
All items not received within 90 business days qualify for our full refund or return guarantee.
Please contact us if you have any further questions and our support team will be happy to help you.
We offer free tracked shipping on all orders over 50€. More info about shipping cost at checkout.
With our standard delivery options your order should be delivered to your home. However, sometimes due to the recipient not being home or other reasons, home delivery is not possible. In these cases DHL or the delivery partner specific for your country, will deliver your order to a parcel shop near you. If your order was not delivered to your home address, and you was not not received any notification. Please contact us to find out for sure where to pick up your order.
When shopping at PAPERWRLD you only pay what you see in the checkout, PAPERWRLD always takes care of everything else! No need to worry about any extra charges such as duties, taxes, or VAT after placing an order!
You will automatically receive your order confirmation by e-mail within 24 hours. If you are missing an order confirmation, please check your spam folder or other folders with special offers.
If you have not received your order confirmation within this time frame you are more than welcome to contact us for further help!
Sadly no! Once your order is placed and imported to our system, it is not possible to edit it or make any changes.
Contact us as soon as possible if you wish to cancel your order. We are very quick in processing your order (within 3 working days) so we cannot guarantee that we will cancel it.
If you happen to place an order with a wrong shipping address, please let us know as soon as possible. We will try to fix this for you, but we cannot guarantee that it will be possible, as the time window for manual changes is very short before the shipping of your order.
If you are missing a product in your order, please contact us with your order number, the name of the missing product, a picture of your shipping label and a photo of the products received and we will help you further. We sincerely apologise if this has happened to you!
If you received incorrect order or product in your package, we sincerely apologise for this! Please contact us with your order number, the name of the product and a picture of the item\order received and your shipping label. We will make sure to help you out with this.
If you discover a fault, pleasecontact usimmediately including the picture of the packaging of your order with the faulty item & your order confirmation within 3 days of receiving your parcel.
Yes, you can make a return with paperwrld within 14 days after the arrival of the package. To make a return with paperwrld you must follow the following steps: 1) Contact us before proceeding to return the product. 2) Print the order confirmation received by e-mail to put inside the package or contact our customer service to get it. 3) Repack your order 4) Print, fill in and stick the shipping label on the outside of the parcel. 5) Deliver the package to a shipping service
NOTE: -The shipping costs will be covered by the customer. -The return address is: The return address is Apartment 711, Building A4, Hejing Yushan International, Yongning Street, Zengcheng District, Guangzhou City, Guangdong Province, China, the recipient Huang Xuanyi, the receiving phone number is 18988949483
We accept the following forms of payments:
Visa and Mastercard
NOTE: you can see the available payment methods in the checkout.
Most credit cards have 3D Security which has to be activated in order for you to make a purchase.
If you are not sure whether the 3D Security for your credit card is activated or not, kindly contact your bank directly and they will help you.
If money has been taken from your account even though your order was unsuccessful or got canceled, this amount has only been reserved by your bank and will automatically bounce back to your account within 2-5 working days.
If the amount was withdrawn from your account instead of bouncing back, please contact us and we will check this for you.
We can add MOST discount codes if your order hasn't been shipped yet! Kindly contact us with your order number and the discount code you wish to add to your order. We will happily do it for you as long as the code is still valid and applicable to the items you've purchased.
Please note, this is only possible for codes with a % to be taken off.
Always make sure to enter your code exaclty as you got it, we recommend that you copy/paste it to the box. Also make sure that your discount code has not expired.
If your code is still not working please contact us and we will make sure to help you further!
Our discount codes are only valid once on one purchase.
yes, our discount codes can be used on all items.
No, it is not possible to combine two or more discount codes on one purchase!
Site & Technical
We're sorry you're experiencing technical issues!
-Clear your cache, close all open tabs and remove all items from your shopping bag and put them back in.
-Use Google Chrome as your browser.
-Make sure to enter all the details in your address fully and correctly.
-Try using a different payment method.
If you have tried all the suggestions above and you still can't place an order, contact us and will help you!
If you encounter any errors, please take screenshots and submit them with your request.
No, you don't! You can place an order without having an account. However, a user will be created, connected to the e-mail address you used when you placed the order.
We have made it easy to become a part of PAPERWRLD. Simply go to the top right of the homepage, click the User icon and then Sign up.
Just fill in your personal information and follow the steps. Welcome to PAPERWRLD, happy shopping!
Don't worry! When trying to sign in, click Forgot your password. Enter your email address and click the Reset password button. Then you should receive a notification email from us with a link to reset your password.
If you haven't received any message after subscribing to our newsletter, we recommend checking your Spam folder.
Some mailbox providers (including Gmail) have enabled filters that move newsletters into dedicated folders, so we recommend checking those and other filters you might have enabled.
You always have the option to unsubscribe from our newsletter. Simply click on unsubscribe at the bottom of one of our newsletter emails.
We do not recommend unsubscribing by marking our emails as spam via your mail provider. This might also block all notification emails regarding your orders and returns, such as order and shipping confirmations, etc.
Although we are sad to see you go, you always have the option to close your PAPERWRLD account! To do so, please contact us and we will help you out. We do not recommend closing an account if you have recently placed an order, as you might miss important updates from us.
Have in mind that your PAPERWRLD account is free and makes ordering easy as you do not have to fill out your information every time you shop and you can easily overview your order history. If you ever change your mind, you are always more than welcome to come back!
Our Warehouse is located in Shenzen, China. We are offering an international free shipping to worldwide on all order over 50€
We really believe we are the most innovative journalism shop in the world and we want to make sure we can support it with a 30-day Money-Back without risk!
If you do not have a positive experience for any reason, we will do whatever it takes to make sure you are 100% satisfied with your purchase.
Our team is operative from Monday to Saturday. Orders placed on Sunday will be dispatched the following Monday.
Customer service is available 7 days a week
You can contact us through our contact page! We will be happy to assist you.