FAQs – PaperWrld

Shipping available as usual

We are closely monitoring the development of the coronavirus (COVID-19). The safety and well-being of our customers and employees is our top priority and we are following the guidelines and recommendations as outlined by the respective authorities.

We will keep you updated as we continue to follow the matter closely going forward.

Yes! Once your order has been shipped, you will receive a tracking number by email. You will receive a direct link to your tracking in your shipping confirmation. Simply click on the link to view the up to date tracking for your order.

Alternatively, if you have your tracking number handy, You can Check your Order Status with your tracking number here.

NOTE: the tracking system may take up to 1-10 working days to update. In some cases the tracking system gets activated once the package arrive in your country.

If your order has just been shipped from our warehouse, we ask you for a bit of patience. It might take up to 24-48 hours before the package gets scanned by the shipping company. With some carriers tracking gets activated once the package arrives in your country. If your order is already passed its estimated delivery time, please let us know and we will check your package status.

Everything depends on your country! Find your region and estimated delivery time in the table.

Shipping is faster than listed in most cases. Processing time 1-5 days. We strive to ship all items in time, however, in rare cases, it may take longer.

Tracking numbers sent by email after a short processing period.

All items not received within 90 business days qualify for our full refund or return guarantee.

Please contact us if you have any further questions and our support team will be happy to help you.

With our standard delivery options your order should be delivered to your home. However, sometimes due to the recipient not being home or other reasons, home delivery is not possible. In these cases DHL or the delivery partner specific for your country, will deliver your order to a parcel shop near you. If your order was not delivered to your home address, and you was not not received any notification. Please contact us to find out for sure where to pick up your order.

Yes, you can make a return with paperwrld within 14 days after the arrival of the package. To make a return with paperwrld you must follow the following steps:
1) Contact us before proceeding to return the product.
2) Print the order confirmation received by e-mail to put inside the package or contact our customer service to get it.
3) Repack your order
4) Print, fill in and stick the shipping label on the outside of the parcel.
5) Deliver the package to a shipping service

NOTE:
-The shipping costs will be covered by the customer.
-The return address is: The return address is Apartment 711, Building A4, Hejing Yushan International, Yongning Street, Zengcheng District, Guangzhou City, Guangdong Province, China, the recipient Huang Xuanyi, the receiving phone number is 18988949483

If money has been taken from your account even though your order was unsuccessful or got canceled, this amount has only been reserved by your bank and will automatically bounce back to your account within 2-5 working days.

If the amount was withdrawn from your account instead of bouncing back, please contact us and we will check this for you.

We can add MOST discount codes if your order hasn't been shipped yet! Kindly contact us with your order number and the discount code you wish to add to your order. We will happily do it for you as long as the code is still valid and applicable to the items you've purchased.

Please note, this is only possible for codes with a % to be taken off.

We're sorry you're experiencing technical issues!

-Clear your cache, close all open tabs and remove all items from your shopping bag and put them back in.

-Use Google Chrome as your browser.

-Make sure to enter all the details in your address fully and correctly.

-Try using a different payment method.

If you have tried all the suggestions above and you still can't place an order, contact us and will help you!

If you encounter any errors, please take screenshots and submit them with your request.

You always have the option to unsubscribe from our newsletter. Simply click on unsubscribe at the bottom of one of our newsletter emails.

We do not recommend unsubscribing by marking our emails as spam via your mail provider. This might also block all notification emails regarding your orders and returns, such as order and shipping confirmations, etc.

Although we are sad to see you go, you always have the option to close your PAPERWRLD account! To do so, please contact us and we will help you out. We do not recommend closing an account if you have recently placed an order, as you might miss important updates from us.

Have in mind that your PAPERWRLD account is free and makes ordering easy as you do not have to fill out your information every time you shop and you can easily overview your order history. If you ever change your mind, you are always more than welcome to come back!

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