Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Inspect all merchandise upon arrival. If you are not fully satisfied with your PAPERWRLD purchase, please contact us immediately by email.
To be eligible for a return, your item must be in the same condition that you received it, unutilized, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@paperwrld.com for Return Merchandise Authorization and shipping instructions. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@paperwrld.com
Terms:
- If you discover a fault, please contact us immediately including the picture of the packaging of your order with the faulty item & your order confirmation? (within 3 days of receiving your parcel)
- You will be responsible for paying for your shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- All returns and exchanges must be in brand new, restocking condition and contain all original packaging and accessories to be accepted.
- Items that have been in contact with any food product cannot be returned.
- Product damaged through customer abuse or improper handling will not be accepted.
- Original shipping charges and Return Delivery charges will not be refunded.
- Special Orders can’t be returned. Once we have received & inspected the returned merchandise, you will be notified via email regarding your refund. If approved, you can expect a refund within 1-3 business days
Technical support can help you to find a solution for any problem
Additional non-returnable items:
Gift cards
Download able software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@paperwrld.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email: info@paperwrld.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The return address is:
*Contact us before proceeding to return the product.
When returning a product use a tracked shipping to simplify the refund process, once you have shipped the product send us the receipt photo with the tracking number.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
