Once your order has been shipped, you will receive a tracking number via email. Your shipping confirmation email will include a direct link to your tracking information. Alternatively, if you have your tracking number handy, you can check your order status here.
For those with an account, you can also access tracking details by following these steps:
- Log in to your account on our website.
- Navigate to the "Orders" section.
- Click on "View Order Details" for the specific order you wish to track.
- Here, if your order has already been shipped, you'll find the tracking number and a direct link.
Please note that the tracking system may take 1-10 working days to update. In some cases, the tracking system becomes active only upon the package's arrival in your country.
If you are unable to track your order and the system shows no updates, we appreciate your patience, especially if your order has recently been dispatched from our warehouse. Typically, it takes 24-48 hours for the shipping company to scan the package. However, in some cases, tracking updates may take 1-10 days, and in certain instances, it becomes active only upon reaching the destination country.
We understand your concern, so please allow some time. If there are no updates after 10 days, we kindly ask you to contact us promptly here or by sending an email to email@example.com. Our dedicated team will be more than happy to assist you with any inquiries.
Certainly! We are delighted to provide worldwide shipping for our customers. What's even more exciting is that you can enjoy free tracked shipping on all orders exceeding €50! Our adorable stationery has reached over 200 countries, and we continuously look forward to expanding this list.
It's important to note that shipping to certain remote regions in South America, such as Peru, Brazil, and Chile, may involve additional costs and could result in slightly extended delivery times. If you have any specific questions about shipping to your location, feel free to contact us. We're here to help!
Delivery times vary by country and chosen shipping method. Standard shipping estimates are available in the provided table. DHL typically delivers within 1-7 business days.
All orders are processed within 1-5 days. Our team operates Sunday to Thursday, and shipping companies work Monday to Thursday.
While we aim for prompt dispatch, occasional delays may occur. Tracking numbers are emailed after processing. If your items haven't arrived within 90 business days, you qualify for our refund or return guarantee. Contact our support team for further assistance.
Our standard delivery aims for home delivery, but occasionally, factors like the recipient not being home may prompt an alternative delivery approach. In such cases, DHL or the specific delivery partner for your country may redirect your order to a nearby parcel shop.
If your order wasn't delivered to your home, and you haven't received any notification, please contact us. We'll promptly assist you in determining the precise location for picking up your order.
The possibility of customs or extra charges depends on your shipping destination and local customs regulations. In some cases, orders shipped internationally may be subject to customs fees, taxes, or duties imposed by the destination country. These charges are beyond our control and are the responsibility of the recipient.
To avoid any surprises, we recommend checking with your local customs office or relevant authorities to understand the potential charges that may apply to your order. Additionally, keep in mind that customs policies vary from country to country, and they may change over time.
If you have specific concerns or questions, feel free to contact our customer support team. We're here to assist you with any information you may need.
If you haven't received your order confirmation within 24 hours, check your spam or special offer folders. If it's still missing, please contact us. Additionally, when reaching out, kindly provide the email address associated with the order or the one where you wish to receive the confirmation for more efficient assistance. We're here to help!
Certainly! If you wish to make changes to your order, please contact us as soon as possible, providing the order number and details of the modifications you'd like. We'll do our best to accommodate your request.
However, once your order has been shipped or processed, unfortunately, we cannot make any changes. Feel free to reach out, and we'll assist you within the possibilities.
If your order has already been processed, we may not be able to cancel it and provide a refund. Our team works efficiently to ship orders quickly, and once the processing is initiated, cancellation may no longer be possible.
We recommend reaching out to us as soon as possible if you wish to cancel your order. In cases where cancellation is not feasible, we can explore alternatives, such as the return process according to our return policy. We appreciate your understanding and are here to assist you with any further questions or assistance.
If you've mistakenly entered the wrong shipping address for your order, don't worry. Contact us as soon as possible, and we'll do our best to assist you. While we can't guarantee changes, including your order number and the correct address in your email will help speed up the process. We appreciate your understanding and cooperation.
If you've noticed a missing product in your order, please contact us within 3 days of receiving it. You can choose between a reshipment or a refund. When reaching out, provide your order number, the name and variant of the missing product, and include a photo of the received items. Our team will thoroughly review the information, and based on the analysis, we'll proceed with either a refund or a reshipment. We sincerely apologize for any inconvenience and are here to assist you. Please get in touch, and we'll help you further.
If you've received the wrong order or product in your package, we sincerely apologize for any inconvenience caused. To resolve this, please contact us within 3 days of receiving the package. Provide your order number, specify the name of the incorrect product, and attach a photo of the item or order received. We will swiftly rectify the situation by arranging the shipment of the correct product based on your original order. Feel free to keep the mistakenly received products as our gift to you. We are committed to resolving this issue promptly and appreciate your understanding. Please get in touch with us at your earliest convenience.
Should you discover any faults with your order, please get in touch with us promptly within 3 days of receiving it. Include a clear picture of the faulty item, your order number, the product name, and indicate whether you would like a refund or a replacement shipment. Our dedicated team will carefully assess the situation and proceed with either a refund or a reshipment according to your preference. Your satisfaction is important to us, and we value your swift communication to address and resolve the issue effectively.
Absolutely, you can initiate a return with Paperwrld within 14 days of receiving your package. If you'd like to return your order, please reach out to us first. Include your order number and provide the reason for the return, and we'll guide you through the return process step by step. It's important to note that the customer is responsible for covering the shipping costs, packaging, and choosing the shipping courier. Furthermore, a full refund will be processed as soon as your returned order reaches our warehouse.
We gladly accept a variety of payment methods, including all major credit cards, ShopPay, GooglePay, ApplePay, and PayPal.
Please be aware that you can view the available payment options at the checkout stage.
Most credit cards have 3D Security which has to be activated in order for you to make a purchase.
If you are not sure whether the 3D Security for your credit card is activated or not, kindly contact your bank directly and they will help you.
If money has been taken from your account even though your order was unsuccessful or got canceled, this amount has only been reserved by your bank and will automatically bounce back to your account within 2-5 working days.
If the amount was withdrawn from your account instead of bouncing back, please contact us and we will check this for you.
We can add MOST discount codes if your order hasn't been shipped yet! Kindly contact us with your order number and the discount code you wish to add to your order. We will happily do it for you as long as the code is still valid and applicable to the items you've purchased.
Please note, this is only possible for codes with a % to be taken off.
Always make sure to enter your code exaclty as you got it, we recommend that you copy/paste it to the box. Also make sure that your discount code has not expired.
If your code is still not working please contact us and we will make sure to help you further!
Our discount codes are only valid once on one purchase.
Yes, our discount codes can be used on all items.
No, it is not possible to combine two or more discount codes on one purchase!
Site & Technical
We're sorry you're experiencing technical issues!
-Clear your cache, close all open tabs and remove all items from your shopping bag and put them back in.
-Use Google Chrome as your browser.
-Make sure to enter all the details in your address fully and correctly.
-Try using a different payment method.
If you have tried all the suggestions above and you still can't place an order, contact us and will help you!
If you encounter any errors, please take screenshots and submit them with your request.
No, you don't! You can place an order without having an account. However, a user will be created, connected to the e-mail address you used when you placed the order.
We have made it easy to become a part of PAPERWRLD. Simply go to the top right of the homepage, click the User icon and then Sign up.
Just fill in your personal information and follow the steps. Welcome to PAPERWRLD, happy shopping!
Don't worry! When trying to sign in, click Forgot your password. Enter your email address and click the Reset password button. Then you should receive a notification email from us with a link to reset your password.
If you haven't received any message after subscribing to our newsletter, we recommend checking your Spam folder.
Some mailbox providers (including Gmail) have enabled filters that move newsletters into dedicated folders, so we recommend checking those and other filters you might have enabled.
You always have the option to unsubscribe from our newsletter. Simply click on unsubscribe at the bottom of one of our newsletter emails.
We do not recommend unsubscribing by marking our emails as spam via your mail provider. This might also block all notification emails regarding your orders and returns, such as order and shipping confirmations, etc.
Although we are sad to see you go, you always have the option to close your PAPERWRLD account! To do so, please contact us and we will help you out. We do not recommend closing an account if you have recently placed an order, as you might miss important updates from us.
Have in mind that your PAPERWRLD account is free and makes ordering easy as you do not have to fill out your information every time you shop and you can easily overview your order history. If you ever change your mind, you are always more than welcome to come back!
Our Warehouse is located in Shenzen, China. We are offering an international free shipping to worldwide on all order over 50€
We really believe we are the most innovative journalism shop in the world and we want to make sure we can support it with a 30-day Money-Back without risk!
If you do not have a positive experience for any reason, we will do whatever it takes to make sure you are 100% satisfied with your purchase.
At present, our shipping partners include Yuntu, Yanwen, DHL, FedEx, and local couriers. We exclusively collaborate with these freight forwarders for our deliveries. While we don't currently engage with additional freight forwarders, we are actively exploring new partnerships to further improve and expedite our shipping processes.
Shipping is free for all orders over 50 euros, regardless of your location. Any additional shipping costs will be calculated directly at checkout.